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Shipping Policy – Caliber
At Caliber, we are committed to delivering your orders in a fast, secure, and reliable manner. This Shipping Policy outlines our shipping methods, order processing times, delivery estimates, and other important information you should know before and after placing an order.
This policy is established in compliance with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435) and applicable U.S. consumer protection standards. For any shipping-related questions, contact us at clientservices@caliberheritage.com.
Order Processing Time
Orders are processed within up to 48 hours of payment confirmation, on business days (Monday through Friday, excluding U.S. public holidays). Once your order has been processed and handed to the carrier, a tracking number will be sent to the email address provided at checkout.
In accordance with the FTC Mail Order Rule, if we are unable to process or ship your order within the stated timeframe, we will notify you by email and offer you the option to either agree to a revised shipping date or cancel your order for a full refund.
Estimated Delivery Time
Estimated delivery time is 10 to 20 business days from the date of shipment, depending on your destination and carrier conditions.
Delivery estimates are not guarantees. Actual delivery times may vary due to customs processing, public holidays, carrier delays, peak seasons, or other circumstances beyond our reasonable control. Business days do not include weekends or U.S. federal holidays.
Shipping Methods & Costs
We use tracked shipping methods for all orders to ensure your package can be monitored throughout transit. Shipping costs are calculated automatically at checkout based on your delivery address and order details and will be clearly displayed before you complete your purchase.
Third-Party Fulfillment
Caliber fulfills orders through third-party logistics partners. Your order may be shipped directly from a supplier location that differs from our business address. This arrangement does not affect your consumer rights or the terms of this policy in any way.
Order Tracking
Once your order has shipped, you will receive an email with your tracking number and a link to monitor your shipment. Tracking information may take up to 48 hours to become active in the carrier's system after the confirmation email is sent.
If you have not received tracking information within 5 business days of placing your order, please contact us at clientservices@caliberheritage.com.
International Shipping & Customs
Caliber ships to the United States and select international destinations. For international orders, please be aware of the following:
- Delivery times may be longer due to customs clearance procedures and local postal services
- Customs duties, import taxes, VAT, and clearance fees may be assessed by local authorities upon entry into your country
- All customs-related charges are the sole responsibility of the customer and are not included in the product price or shipping fee displayed at checkout
- We are unable to predict or control what import fees may apply in your jurisdiction — we recommend checking with your local customs office before ordering
- Caliber is not responsible for delays caused by customs inspections or holds
Shipping Delays
Shipping delays may occur due to factors including but not limited to weather events, customs inspections, carrier disruptions, public holidays, high-volume periods, or other events outside our reasonable control. While we are not liable for such delays, we will make reasonable efforts to assist you in resolving any issue that arises.
If your order has not arrived within the maximum estimated delivery window of 20 business days from shipment, please contact us so we can investigate with the carrier on your behalf.
Lost or Missing Packages
If your tracking shows your package as delivered but you have not received it, or if your order appears to be lost in transit, please contact us as soon as possible at clientservices@caliberheritage.com with your order number and tracking details.
We will open an investigation with the carrier. Depending on the outcome, we will provide an appropriate resolution, which may include a replacement shipment or a full refund, in accordance with our Returns & Refunds Policy and your rights under the FTC Mail Order Rule.
Incorrect Shipping Address
Customers are solely responsible for providing accurate and complete shipping information at checkout. Caliber is not liable for delays, non-delivery, or additional shipping costs resulting from incorrect or incomplete addresses submitted by the customer.
If you identify an address error immediately after placing your order, please contact us at clientservices@caliberheritage.com as soon as possible. Address corrections may not be possible once the order has entered the processing or fulfillment stage.
Delivery Responsibility
Once an order has been successfully delivered to the address provided at checkout and confirmed by carrier tracking, responsibility for the package transfers to the customer. We recommend ensuring a safe and accessible delivery location. Caliber is not responsible for packages stolen or damaged after confirmed delivery.
Policy Updates
Caliber reserves the right to update or modify this Shipping Policy at any time in accordance with changes to applicable law or our operational practices. Any updates will be published on this page with an updated effective date and will take effect immediately upon posting.
Contact Information
For any questions regarding shipping, delivery status, or tracking information, please contact us:
Caliber – Customer Support
Email: clientservices@caliberheritage.com